Enterprise Customer Success Manager (SaaS)

Location: Tel Aviv, Israel

Company

hirify.global is a SaaS scale-up providing an AI-powered marketing platform that helps marketers analyze, create, launch, and optimize campaigns.

What you will do

• Own the customer relationship for enterprise accounts as the primary point of contact and strategic advisor.
• Drive platform adoption, value realization, and measurable return on investment.
• Build trusted relationships with senior stakeholders and provide executive-level insights and recommendations.
• Represent customer needs internally while collaborating with Product, R&D, and other teams.
• Lead quarterly business reviews, success planning, and customer enablement initiatives.
• Anticipate risks, manage crises, troubleshoot issues, and educate clients on platform capabilities and marketing best practices.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or Consulting in a B2B SaaS environment.
• Experience managing enterprise accounts and engaging directly with senior executives, including VP and C-level stakeholders.
• Strong presentation, facilitation, and communication skills in English.
• Strong analytical and problem-solving abilities, including translating complex data into actionable insights.
• Highly proactive, structured, organized, collaborative, and able to manage multiple priorities.
• Growth-oriented, curious, and comfortable driving change in dynamic environments.

Culture & Benefits

• Positionless culture that encourages ownership, role development, and career growth.
• Opportunity to work in a leading Tel Aviv SaaS scale-up.
• Collaborative environment with talented colleagues across multiple international locations.
• Equal opportunity employment and accommodations during the recruitment process.