Implementation Manager (AdTech)

Location: São Paulo, Brazil

Company

Digital advertising technology company providing independent data and analytics to verify campaign quality, optimize performance, and measure business outcomes.

What you will do

• Support customer onboarding by configuring implementations and completing technical setup tasks.
• Implement conversion tracking across pixels, APIs, webhooks, batch files, and e-commerce integrations.
• Troubleshoot implementation issues, escalate complex technical challenges, and maintain data accuracy.
• Communicate with customers during onboarding, provide updates, document meetings, and respond to inquiries.
• Maintain implementation progress, technical findings, and customer communications in Jira.
• Collaborate with Product, Engineering, Customer Success, and senior Implementation team members on issue resolution and process improvements.

Requirements

• 2–4 years of experience in technical implementation, customer success, technical support, solutions engineering, or a similar customer-facing technical role.
• Experience with APIs, web tracking, data integrations, or marketing technology platforms.
• Working knowledge of SQL and Excel for troubleshooting and data validation.
• Strong analytical, problem-solving, communication, organization, and prioritization skills.
• Bachelor’s degree in a technical, analytical, or business-related field, or equivalent practical experience.
• Interest in developing technical expertise in digital measurement and attribution.

Nice to have

• Python experience.
• Working knowledge of Google Tag Manager, pixel implementation, and marketing or media optimization.

Culture & Benefits

• Opportunities to participate in team learning and knowledge-sharing initiatives.
• Exposure to the Rockerbox platform and digital measurement and attribution technologies.
• Work with Product, Engineering, Customer Success, and Implementation teams to improve customer outcomes.