Senior Technical Customer Support Engineer (ClickHouse)

Location: United States (Remote)

Salary: $139,500–$174,000 USD; US Premium Markets: $155,000–$194,000 USD

Company

ClickHouse develops a cloud and open-source real-time analytics database platform for data warehousing, observability, and AI workloads.

What you will do

• Support and guide users, customers, and prospects through cases, chat, Slack, community channels, calls, and video meetings.
• Provide first-line technical support, triage cases, deliver SLA-aligned responses, and participate in 24x7 on-call coverage.
• Develop solutions for ClickHouse Cloud and open-source ClickHouse and share them through documentation, knowledge bases, blogs, webinars, meetups, and training.
• Partner with Support Services, Engineering, Go To Market, and Product Management teams to define functionality needed by users and customers.
• Mentor colleagues and share technical knowledge with customers, users, and partners.

Requirements

• Technical breadth and depth in ClickHouse, SQL databases, OLAP, cloud-native SaaS, or distributed systems.
• Previous technical experience as a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
• Availability for scheduling required to provide high-quality 24x7 support in a global distributed environment.
• Strong communication skills and the ability to work fully remotely with reliable connectivity.
• Teamwork, empathy, curiosity, self-direction, and the ability to solve challenging technical problems.
• Ability to build trusted relationships with colleagues, customers, and partners.

Nice to have

• Experience with ClickHouse and open-source technologies.
• Experience with AWS, Azure, or GCP.
• Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

Culture & Benefits

• Remote-friendly environment at a globally distributed company operating in over 20 countries.
• Employer healthcare contributions and company stock options.
• Flexible time off in the United States.
• $500 home office setup allowance for remote employees.
• Opportunities to participate in company-wide offsites and global gatherings.