Customer Success Specialist (Blockchain)

Location: Bucharest, Romania; fully remote

Company

hirify.global provides blockchain analytics and compliance technology for clients in the finance and cryptocurrency sectors.

What you will do

• Own customer relationships from onboarding through renewal and account expansion.
• Conduct regular business reviews and monitor client health, usage, engagement, and satisfaction.
• Collaborate with Product, Sales, and Support to resolve issues and communicate customer feedback.
• Deliver tailored training sessions and product walkthroughs for clients with different levels of technical expertise.
• Identify upsell and cross-sell opportunities and work with Sales Executives to convert them.
• Help clients understand blockchain analytics, compliance workflows, and platform best practices while maintaining account records in HubSpot.

Requirements

• English proficiency is required; fluency in additional languages is a plus.
• 3+ years of experience in Customer Success, Account Management, or another client-facing role in fintech, SaaS, or compliance technology.
• Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance, including AML/KYC.
• Strong communication and presentation skills, with the ability to explain complex technical concepts clearly.
• Proactive, organised, and data-driven approach to portfolio management.
• Comfort working in a remote-first environment.

Nice to have

• Experience with crypto exchanges, financial regulators, or banks.
• Knowledge of regional regulatory frameworks.
• Experience using HubSpot CRM.

Culture & Benefits

• Remote-first work environment.
• Fast-paced setting at the intersection of technology, compliance, and finance.
• Opportunity to support clients across European markets.