Customer Success Specialist (Web3)

Location: Remote, associated with Limassol, Cyprus

Company

hirify.global provides a blockchain analytics platform supporting compliance and financial crime prevention workflows.

What you will do

• Manage customer relationships from onboarding through renewals and account expansion.
• Conduct quarterly business reviews and regular check-ins to monitor usage, satisfaction, and account health.
• Collaborate with Product, Sales, and Support to resolve customer issues and communicate client needs.
• Deliver tailored training sessions and product walkthroughs for customers with different levels of technical expertise.
• Identify upsell and cross-sell opportunities and work with Sales Executives to convert them.
• Track engagement metrics, address churn risks, and maintain account records and health scores in HubSpot.

Requirements

• English proficiency is essential.
• At least 3 years of experience in Customer Success, Account Management, or another client-facing role in fintech, SaaS, or compliance technology.
• Solid understanding of blockchain fundamentals, cryptocurrency markets, or AML/KYC compliance.
• Strong communication and presentation skills, including the ability to explain complex technical concepts clearly.
• Proactive, organised, and data-driven approach to managing a portfolio of accounts.
• Comfort working in a remote-first, fast-paced environment and supporting European customers.

Nice to have

• Experience with crypto exchanges, financial regulators, or banks.
• Knowledge of regional regulatory frameworks.
• Experience using HubSpot CRM.
• Fluency in additional languages.

Culture & Benefits

• Remote-first working environment.
• Fast-moving role at the intersection of technology, compliance, and finance.
• Opportunity to support clients across European markets.