Customer Success Specialist (Blockchain)

Location: London, fully remote; supporting clients in European markets

Company

hirify.global provides a blockchain analytics platform for compliance, cryptocurrency, and financial crime prevention workflows.

What you will do

• Own customer relationships from onboarding through renewals and expansion.
• Conduct QBRs and regular check-ins to track client health, usage, and satisfaction.
• Collaborate with Product, Sales, and Support to resolve issues and communicate customer feedback.
• Deliver tailored training sessions and product walkthroughs for clients with different levels of technical knowledge.
• Identify upsell and cross-sell opportunities and work with Sales Executives to convert them.
• Track engagement metrics, churn risks, account plans, and client interactions in HubSpot CRM.

Requirements

• English proficiency is essential.
• 3+ years of experience in Customer Success, Account Management, or another client-facing role in fintech, SaaS, or compliance technology.
• Understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance, including AML/KYC.
• Excellent communication and presentation skills, including the ability to explain complex technical concepts clearly.
• Proactive, organised, and data-driven approach to managing customer portfolios.
• Comfort working in a remote-first, fast-paced environment.

Nice to have

• Experience with crypto exchanges, financial regulators, or banks.
• Knowledge of regional regulatory frameworks.
• Experience using HubSpot CRM.
• Fluency in additional languages.

Culture & Benefits

• Fully remote, remote-first working environment.
• Relationship-first role supporting clients across European markets.
• Fast-paced work at the intersection of technology, compliance, finance, and blockchain.