Enterprise Customer Success Manager (B2B SaaS)

Location: Fully remote, based in the United States

Salary: $70,000–$90,000 annually plus 3–6% commission

Company

hirify.global is a fundraising and donor management software platform serving nonprofit organizations worldwide.

What you will do

• Manage and retain Tier 1 and strategic nonprofit accounts while building long-term client relationships.
• Understand clients’ missions, market positions, and fundraising goals, and recommend ways to improve fundraising effectiveness.
• Advocate for and optimize product usage to increase client revenue, utilization, satisfaction, and retention.
• Develop proactive systems for managing a large account portfolio and prioritize resources using sound business judgment.
• Analyze customer and account data to develop revenue optimization and risk mitigation strategies.
• Support clients through email, phone, and video, resolve issues, coordinate with Sales, Customer, Product, and Engineering teams, and maintain records in HubSpot.

Requirements

• 5+ years of experience as a Customer Success Manager in a B2B SaaS business model.
• 3+ years of experience serving a nonprofit as a volunteer, board member, or employee, including direct professional experience with nonprofit organizations.
• Experience in account management, sales, customer success, or customer support, including strategic account planning for retention and risk mitigation.
• Competency with CRMs such as ClientSuccess, HubSpot, or Salesforce, plus data analysis and spreadsheet skills.
• Bachelor’s degree in a related field, strong organization, attention to detail, and the ability to work independently.
• Fluent written and spoken English and French required.

Culture & Benefits

• Fully remote work from home.
• 21 days of paid time off, including a birthday, 8 designated or floating holidays, 2 paid volunteer days, and 5+ sick days depending on the state.
• Employer-sponsored medical, dental, vision, and life insurance.
• 401(k) plan with an employer match of up to 4%.
• Up to $1,500 reimbursement for home office expenses and professional development.
• Employee equity eligibility and wellness programs with fitness and mindfulness classes.

Hiring process

• Six stages: application questions, talent team prescreen, hiring manager interview, assignment, panel or final interview, and background and reference checks.
• Employment eligibility is verified through E-Verify for newly hired U.S. employees.