Care Coordinator 1

Location: Remote work from home in the United States

Salary: $16.50–$21.50 per hour

Company

hirify.global provides care management products and services that help injured workers receive the care they need.

What you will do

• Provide customer support to business customers by phone, email, and instant messaging.
• Handle a high volume of inquiries about care management products and services.
• Troubleshoot customer problems, identify root causes, and resolve basic support issues.
• Escalate technical product issues and follow up with the appropriate support resources.
• Track support requests, document issues, and maintain accurate customer information.
• Meet quality, schedule, average handle time, and productivity standards.

Requirements

• High school diploma or GED required; an associate or bachelor's degree is preferred.
• Excellent verbal and written communication skills.
• Strong customer service, interpersonal, computer navigation, and data entry skills.
• Ability to troubleshoot issues, follow established processes, and manage multiple tasks independently.
• Ability to work professionally in a high-volume environment with moderate to significant mental stress.
• Ability to set up and operate computer equipment from a home office in the United States.

Culture & Benefits

• Remote-first work environment with work-from-home flexibility.
• At least 18 days of paid time off, plus eight company holidays and two personal days annually.
• Medical, dental, vision, and pet insurance.
• 401(k) matching, company-paid life insurance, and short- and long-term disability coverage.
• Colleague Assistance Program and financial hardship assistance through the hirify.global Foundation.