Mid-Level HR SaaS Support Specialist (Bilingual French)

Location: Porto, Portugal; hybrid work model. Candidates must already have the legal right to work in the European Union.

Company

hirify.global delivers technology and support services for clients, including HR technology solutions.

What you will do

• Provide level 1 support for HR SaaS tools through Microsoft Teams, Outlook, and phone.
• Manage support tickets, track issues, and work toward timely resolution and KPI targets.
• Maintain clear communication across support channels and follow procedures for quality and data integrity.
• Collaborate with Business Analysts on data extraction and presentation.
• Support project objectives, quality assurance activities, and data quality initiatives.
• Coordinate support workflows with an organized, administrative approach.

Requirements

• At least 3 years of experience in IT support, preferably in HR or SaaS environments.
• Fluent French, spoken and written.
• Fluent English required.
• Strong communication, organization, and multitasking skills.
• Ability to manage multiple support channels and follow established procedures.
• Existing legal right to work in the European Union.

Nice to have

• Knowledge of HR processes, especially talent management.
• Experience with Business Objects or SQL querying.
• Experience in quality assurance and data quality management.
• Support or HR-related certifications.

Culture & Benefits

• Hybrid work model based in Porto.
• Work with HR technology solutions supporting digital transformation and operational efficiency.
• Structured procedures and KPI-driven support operations.