Associate Director, AMER Account Management & Planning (AI)

Location: New York, NY; 1–2 days per week in the New York office

Salary: $175,000–$200,000 annually, plus annual bonuses

Company

hirify.global Group connects travelers with experiences through travel content, guidance, and marketplaces across hirify.global, Viator, TheFork, and other travel brands.

What you will do

• Lead the AMER Sales Planning and Account Management organization of approximately 25 people, including both team managers.
• Own the operating cadence, commercial strategy, revenue accountability, and shared priorities for both functions.
• Oversee media planning, pricing and rate-card strategy, RFP responses, booking accuracy, inventory forecasting, and revenue reconciliation.
• Oversee post-sale client partnerships, campaign trafficking, launches, reporting, renewals, and upsell collaboration with Sales.
• Make cross-functional decisions on prioritization, workflows, resourcing, process disputes, enterprise accounts, and complex deals.
• Develop leaders and succession plans while partnering with senior sales leadership, Ad Operations, Marketing, systems, Sales Enablement, and other global teams.

Requirements

• 8+ years of progressive experience across both Account Management and Sales Planning or directly equivalent commercial or revenue operations functions.
• Strong commercial experience owning revenue outcomes and partnering with senior Sales stakeholders on deal strategy.
• Working fluency in media planning and booking mechanics, including OMS, rate cards, order and revenue reconciliation, forecasting, and sales estimates.
• Experience with yield, inventory, sell-through, pricing, and margin management in a sales planning environment.
• 3+ years of people management experience, including managing managers or leading multi-team organizations.
• Experience operating in complex, high-revenue sales environments, integrating separate teams, influencing senior stakeholders, and using AI tools to improve efficiency and decision-making.

Nice to have

• Working experience with AI and agentic AI tools applied to media operations, planning, or account management.
• Experience translating AI developments into improvements to processes, tools, or media products.

Culture & Benefits

• Remote-friendly collaboration with flexibility to work on-site as often as preferred or required by the team.
• Flexible scheduling and a work-life balance supported by trust and accountability.
• Health benefits, employee assistance resources, donation matching, tuition assistance, and an annual lifestyle benefit.
• Travel discounts, referral awards, and opportunities to participate in relevant industry events.
• A culture focused on traveler value, fast execution, experimentation, collaboration, and shared accountability.