Associate Director, Client Success

TL;DR

Associate Director, Client Success (Client Success and Salesforce): Leading retention, expansion, and organic growth across a 7,000+ account portfolio in the United States with an accent on strategic account management, forecasting, CRM reporting, and executive relationships. Focus on scaling client engagement, optimizing Salesforce insights and profitability reporting, resolving complex escalations, and developing a high-performing client success team.

Location: Remote within the United States; travel of up to 30–50% may be required.

Salary: $107,000–$136,000 USD.

Company

hirify.global is a nonprofit social enterprise supporting the educational, economic, and social inclusion of immigrants, refugees, and international students through credential evaluation, programs, policy work, and philanthropy.

What you will do

• Own retention, expansion, organic growth, forecasting, and performance across a portfolio of more than 7,000 client accounts.
• Develop segmentation, prioritization, upsell, and cross-sell strategies to increase client volume and account value.
• Lead strategic relationships and executive-level engagements with academic, government, and regulatory partners.
• Resolve complex client issues and escalations while ensuring accurate, executive-ready deliverables.
• Architect Salesforce reporting to track CRM integrity, margin, profitability, financial impact, and growth opportunities.
• Lead, coach, and develop a client success team while partnering cross-functionally on renewals, expansion, and client experience improvements.

Requirements

• Bachelor’s degree in business, public administration, education, or a related field; a master’s degree is preferred.
• 8+ years of experience in client success, account management, or revenue-focused roles with increasing responsibility.
• 3+ years of experience leading and developing high-performing teams.
• Proven ownership of client retention, expansion, portfolio growth, revenue or volume targets, forecasting, and performance tracking.
• Experience managing large-scale client portfolios, preferably 5,000+ accounts, and using Salesforce CRM, reporting, and data analysis to drive outcomes.
• Must be based in the United States and able to manage complex relationships in government, higher education, or regulated environments.

Nice to have

• Master’s degree.
• Willingness and ability to travel up to 30–50% as needed.

Culture & Benefits

• Purpose-driven work supporting global educational and professional pathways.
• Remote work options, flexible scheduling, generous time off, and wellness programs.
• Competitive compensation, comprehensive benefits, and rewards and recognition.
• Training, learning opportunities, professional development, and tuition reimbursement.
• Inclusive, diverse workplace with employee resource groups, town halls, volunteer opportunities, and initiatives supporting equity and belonging.