Customer Success Manager (Manufacturing)

Location: Munich, Germany; hybrid work environment with 3+ days per week in the office

Company

hirify.global builds AI-native software that brings modern technology to manufacturing frontline operations.

What you will do

• Own strategic relationships and long-term success plans for a portfolio of large manufacturing customers.
• Build executive-level relationships with VP and C-suite stakeholders.
• Drive platform adoption, value realization, and expansion from initial sites across wider plant networks.
• Monitor account health, conduct business reviews, and lead renewal and retention strategies.
• Identify expansion opportunities and partner with Sales to drive new revenue.
• Mentor other Customer Success Managers and coordinate with Product, Support, Technical Account Managers, and other cross-functional teams on customer issues and integrations.

Requirements

• 6+ years of experience in customer success, account management, or client-facing consulting, including ownership of enterprise accounts.
• Experience with manufacturing, industrial, or operations customers and implementing shop-floor or operational change.
• Track record of driving renewals, expansion, and net revenue retention.
• Experience leading executive presentations and strategic conversations with VP+ stakeholders in enterprise and multicultural environments.
• Data-driven approach to measuring and communicating customer value and account health.
• Ability to travel up to 20% of the time; bachelor's degree or equivalent practical experience.

Nice to have

• Familiarity with MES, ERP, or shop-floor systems.
• Master's degree or MBA.
• Experience using AI to improve productivity.

Culture & Benefits

• AI-forward, humanistic environment with high ownership and direct impact on product and culture.
• Company equity and a competitive benefits package.
• Flexible work schedule and unlimited vacation policy.
• Learning and development benefits, team events, catered lunches three days per week, and virtual company events.