Customer Success Representative Germany (CSR) (EdTech)

TL;DR

Customer Success Representative (EdTech): Supporting math teachers in Germany to maximize product value with an accent on troubleshooting and user experience. Focus on resolving support requests via chat, phone, and email, and communicating bugs to the Product team.

Location: 5-day in-office in Berlin

Company

hirify.global is a fast-growing EdTech company transforming math education through AI to improve student outcomes globally.

What you will do

• Interact with math teachers across Germany to resolve support requests and answer questions.
• Troubleshoot platform issues primarily through support chat, phone, and email.
• Investigate user-reported bugs and communicate them internally to the Product team.
• Manage the customer-facing Help Center and create instructional guides.
• Configure and set up user accounts within the platform.

Requirements

• Native fluency in German and fluency in English.
• Must be based in Berlin (5-day in-office).
• Previous experience in a customer-facing service role.
• Completed secondary education (e.g., Abitur, Fachabitur, or equivalent).
• Proactive attitude and ability to take initiative in a fast-paced environment.

Nice to have

• Experience with Excel and basic SQL.
• A passion for mathematics.

Culture & Benefits

• Opportunity to play a key role in a young company with ambitious growth targets.
• Collaborative and fun environment with great learning opportunities.
• Competitive remuneration and benefits package.
• Meaningful mission focused on improving global education and society.

Hiring process

• Screening interview.
• Trajectory interview.
• Bar raiser.