Customer Success - DACH (AI)

Location: Remote-first from Germany, Austria, or Switzerland

Company

ElevenLabs is an AI research and product company building voice, creative, and conversational agent platforms for consumers, developers, and businesses.

What you will do

• Own onboarding, enablement, adoption, and growth across the ElevenLabs platform, speech models, creative tools, and AI Agents.
• Advise customers on production deployments across web, mobile, APIs, and internal systems.
• Analyze usage and performance data to identify friction and improve customer adoption.
• Manage a defined book of business and own renewals, upsells, cross-sell, and revenue expansion targets.
• Identify, qualify, and close expansion opportunities in partnership with Sales, Engineering, Product, Marketing, and Customer Success leadership.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management for complex B2B SaaS, developer tools, or AI/ML products.
• Professional fluency in German and English is required.
• Experience working across the DACH market and understanding its business landscape and cultural nuances.
• Experience building and deploying AI agents, working with API integrations, and navigating SDKs.
• Proven ownership of a book of business, revenue quota, renewals, and cross-sell opportunities.
• Strong technical, analytical, communication, relationship-building, and independent problem-solving skills.

Culture & Benefits

• High-velocity environment with rapid experimentation, autonomous teams, and minimal bureaucracy.
• AI-first culture focused on high-quality work and measurable impact.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for meeting colleagues and an annual company offsite.
• Monthly co-working stipend for employees who are not near a main hub.
• Remote and distributed team environment.

Hiring process

• Submit a resume and application responses about motivation, difficult problems, achievements, and balancing technical and commercial ownership.
• Confirm experience in DACH markets and professional fluency in German.