Senior Customer Success Manager (AI)

Location: Zurich, Switzerland (Flexible)

Company

hirify.global provides hirify.global Cloud, an AI-powered experience orchestration platform that connects people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Manage a portfolio of customers as the primary business contact throughout their customer experience journey.
• Understand customer value drivers, success criteria, and KPIs to create actionable Customer Success Plans.
• Drive adoption of hirify.global products, services, and features to help customers achieve business outcomes.
• Lead Executive Business Reviews, territory planning, customer advocacy, and continuous improvement initiatives.
• Coordinate with onboarding, professional services, renewal management, and sales teams to support implementation, retention, revenue growth, and cross-sell opportunities.

Requirements

• 6+ years of experience in a technology-related field.
• Bachelor’s degree in a technology- or business-related field is preferred.
• Familiarity with customer experience technologies and a consultative approach to customer interactions.
• Strong relationship-building, proactive engagement, multitasking, presentation, and written and verbal communication skills.
• Fluent German and excellent written and verbal English are required.
• Experience with PowerPoint, Excel, Word, Salesforce, Gainsight, online communities, and social media platforms.

Culture & Benefits

• Work with AI-powered technology used at enterprise scale across more than 8,000 organizations.
• Flexible-first working culture with a global workforce.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final follow-up.