TLSE Assistant (Information Advice & Guidance)

Location: Oxford Road, Manchester, United Kingdom; on-campus presence required for most of the working week. Occasional evening work may be required depending on operational need.

Company

The hirify.global is an educational institution supporting teaching, learning, student services and the wider student experience.

What you will do

• Act as a first point of contact for student support and wellbeing queries, providing accurate information and guidance.
• Escalate concerns appropriately and maintain a welcoming presence in student-facing services, including the Student Support Hub.
• Support peer mentoring, student engagement, student representative activity, wellbeing activities, societies and events.
• Maintain accurate records, prepare correspondence and documentation, track actions and support data quality.
• Provide operational support through room bookings, catering, meeting administration, ordering goods and services, and liaison with colleagues, students and the Students’ Union.

Requirements

• Experience working with administrative processes.
• Good oral and written communication skills and the ability to work with a wide range of people.
• Strong organisational skills and the ability to prioritise work in a busy environment.
• A flexible and responsive approach to customer needs, with the ability to provide information while maintaining confidentiality.
• Digital literacy and familiarity with standard IT packages.
• Applicants must demonstrate the right to work in the United Kingdom; the role is not eligible for Skilled Worker visa sponsorship.

Nice to have

• Knowledge of the University’s co-curricular offer, including peer support or student representatives.
• Experience or interest in supporting and developing the student experience.
• Customer service experience, good numeracy, attention to detail and issue-resolution skills.
• Experience working in a team and supporting colleagues.

Culture & Benefits

• Inclusive environment that values diverse perspectives, experiences and approaches.
• Generous employer pension contribution.
• Christmas closure across departments outside annual leave and bank holidays.
• Purple Place employee discount platform.