Application Support Analyst (Energy Trading)

Location: London, United Kingdom; hybrid working model

Company

hirify.global is an international energy company owned by the Federal Government of Germany, operating across energy origination, trading, sales, transport, and storage.

What you will do

• Provide operational support for business-critical middle- and back-office applications, managing incidents and service requests.
• Lead problem management by identifying root causes, applying workarounds, and coordinating sustainable solutions with development teams.
• Manage major production incidents, coordinate stakeholders, communicate status, and minimise business disruption.
• Support releases and changes, including code deployments, environment management, approvals, and post-release validation.
• Monitor application performance, availability, and end-of-day processing while identifying automation and optimisation opportunities.
• Maintain operational documentation and build effective relationships with business users, vendors, and technology teams.

Requirements

• Experience supporting business-critical applications in a complex IT environment.
• Strong knowledge of Microsoft Windows Server, Microsoft SQL Server, web technologies, and application support practices.
• Understanding of ITIL incident, problem, change, and service request management processes.
• Knowledge of Energy Trading and Risk Management systems, trade lifecycle processes, P&L, settlement, and risk management.
• Strong analytical, organisational, problem-solving, communication, and stakeholder management skills.

Nice to have

• Experience in energy trading, commodities, or financial services.
• ITIL certification.

Culture & Benefits

• Hybrid working model with an inclusive and welcoming work environment.
• Competitive starting salary and bonus earning potential.
• Non-contributory pension with a 10% employer contribution.
• 25 days of holiday plus bank holidays and volunteering days, with options to buy or sell holidays.
• Life assurance, medical and dental insurance with family cover, and optional flexible benefits.
• Blended learning opportunities supporting knowledge and career development.