Training Operations Associate II

Location: Remote, USA

Salary: $68,000–$103,500 annual base salary, with potential discretionary bonuses

Company

hirify.global provides evidence-based mental health care through clinical services and an AI-powered technology platform.

What you will do

• Facilitate live and asynchronous provider training, manage agendas and invitations, troubleshoot technical issues, and track attendance.
• Administer WorkRamp, support module setup, and configure automated engagement nudges.
• Monitor EHR and technology setup experiences, identify provider pain points, and support scalable onboarding solutions.
• Track training progress, manage onboarding communications, and own prerequisites, documentation, and system access logistics.
• Act as a primary provider liaison and identify technical trends affecting training experience and program KPIs.
• Maintain training materials and source-of-truth data across Salesforce, WorkRamp, Zendesk, and Google Suite.

Requirements

• 3+ years of relevant experience in operations, provider relations, customer service, or enablement.
• Exceptional verbal and written communication skills and the ability to build cross-functional relationships.
• Fluency in Google Suite is required.
• Experience managing multiple workstreams, improving processes, and resolving technical issues autonomously.
• Ability to collaborate with Clinical, Credentialing, and IT teams in a fast-paced, ambiguous environment.

Nice to have

• Experience with Salesforce, WorkRamp, Zendesk, Gemini, and electronic health records.
• Experience supporting provider onboarding, training operations, or scalable enablement programs.

Culture & Benefits

• Full-time employment with comprehensive medical, dental, vision, FSA/HSA, life, and disability insurance.
• Coaching and therapy services through Lyra for Lyrians.
• Discretionary restricted stock units and a 401(k) with up to 3% matching.
• Paid vacation, sick days, company holidays, and parental leave.
• Monthly technology allowance plus well-being activities and community events.