Bill Review Operations Coordinator (Healthcare)

Location: Fully remote, US-based only. A quiet workspace, reliable internet, company-approved devices and software, VPN use, and compliance with HIPAA-related company policies are required.

Company

hirify.global provides integrated healthcare solutions for employers, payers, providers, and members, including care navigation, payment integrity, plan performance, and provider verification.

What you will do

• Serve as the primary contact for Bill Review operational communications and client inquiries.
• Coordinate issue resolution between clients and Bill Review, Clinical Review, Intake, Technology, Product, and Client Services teams.
• Prepare client updates, meeting materials, and recurring or ad hoc operational, production, and client-specific reports.
• Monitor, prioritize, assign, and track operational support tickets, escalating high-priority issues when needed.
• Track operational metrics, identify trends, and communicate findings to leadership.
• Document workflows, support process mapping and optimization, assist with system enhancement testing, and support operational readiness for new clients.

Requirements

• 2+ years of experience in healthcare operations, payment integrity, medical bill review, claims administration, client services, or a related operational environment.
• Strong organizational, time management, project coordination, communication, and interpersonal skills.
• Intermediate to advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to analyze operational data and communicate findings effectively.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Must be based in the United States and able to comply with company policies, including HIPAA-related requirements.

Nice to have

• Bachelor's degree in Business, Healthcare Administration, or a related field.
• Experience with medical bill review, healthcare claims processing, payment integrity, or revenue cycle operations.
• Experience with Jira, Azure DevOps, ServiceNow, or similar ticketing and work management platforms.
• Knowledge of workflow documentation, process mapping, Lean, Six Sigma, or other continuous improvement methodologies.
• Experience coordinating cross-functional initiatives, client implementations, and stakeholder relationships.

Culture & Benefits

• Fully remote work with necessary equipment provided.
• Medical, dental, and vision insurance with company subsidies.
• HSA, FSA, and DCFSA options.
• 401(k) with company match and immediate vesting.
• Paid vacation, sick leave, holidays, maternity and paternity leave, and philanthropic volunteer time.
• Employee assistance, pet insurance, and discounts on selected products and services.