Senior Partner Success Manager

Location: Toronto, Canada

Salary: CAD $130K–$140K, excluding equity or variable pay where applicable.

Company

hirify.global provides technology and services that help cities and transit operators build smart, data-driven public transportation networks.

What you will do

• Own the success of advanced transportation systems across a strategic portfolio of city and agency partners.
• Serve as the primary contact for executive leadership and act as a trusted advisor on service improvements and growth opportunities.
• Build durable partner relationships by identifying pain points, delivering solutions, and expanding service scope.
• Analyze daily, weekly, and long-term service performance data to guide strategic decisions on quality, efficiency, and growth.
• Lead complex, multi-year contract renewals and service expansions, including high-stakes negotiations with senior stakeholders.
• Advocate internally for partner needs and champion new products and capabilities.

Requirements

• 7+ years of relevant experience in a client-facing role, such as consulting, customer success, or a high-growth company.
• Fluency in French and English is required for frequent client interaction.
• Experience independently managing relationships with senior stakeholders.
• Strong quantitative and data-analysis skills, with the ability to turn complex datasets into strategic decisions.
• Ability to navigate complex and politically sensitive situations with clarity, confidence, and empathy.
• Self-motivation, entrepreneurial thinking, and collaborative communication.

Culture & Benefits

• High-impact individual contributor role with substantial autonomy.
• Collaborative environment focused on improving public mobility and community outcomes.
• Generous and comprehensive benefits package.
• Potential equity and variable pay in addition to the stated salary, where applicable.