Senior Partner Success Manager (Transportation Technology)

Location: Toronto, Canada

Salary: $145,000–$165,000 CAD annually; final salary depends on experience, knowledge, and skills. Equity and variable pay are excluded.

Company

hirify.global provides the technology backbone for modern public transportation networks, helping cities and operators build smart, data-driven, and efficient transit systems.

What you will do

• Own the success of advanced transportation systems across a strategic partner portfolio and serve as the primary contact for executive city and agency leadership.
• Act as a trusted advisor, translating partner ideas and community needs into revenue opportunities and service improvements.
• Build long-term partner relationships by identifying pain points, delivering solutions, and finding opportunities for service growth.
• Analyze daily, weekly, and long-term service performance data and turn complex datasets into strategic decisions that improve quality, efficiency, and growth.
• Lead multi-year and complex contract renewals and service expansions, including high-stakes negotiations with senior stakeholders.
• Champion new products and capabilities internally to expand each partner’s service size and scope.

Requirements

• 7+ years of relevant work experience in a client-facing role, with an independent track record of managing senior stakeholder relationships in consulting, customer success, or a high-growth company.
• Fluency in French and English is required for frequent client interaction.
• Strong quantitative and data skills, with the ability to use complex datasets to drive strategic decisions and influence partners and internal teams.
• Entrepreneurial relationship-building skills and the ability to bring clarity and confidence to complex, politically sensitive situations.
• Reliability, motivation, and self-starting behavior in fast-paced environments, with the ability to help shape ways of working.
• Empathy, teamwork, and a commitment to elevating colleagues and achieving collective success.

Culture & Benefits

• Comprehensive health, dental, and vision coverage with 100% company-paid premiums from the first day.
• Group RRSP and DPSP with a company match.
• Standard and extended job-protected parental leave, with company-paid health benefits maintained during leave.
• Wellness benefits including 24/7 virtual medicine, mental health practitioner coverage, and an employee assistance program.
• 20 days of paid time off annually plus paid provincial statutory holidays.