Customer Success Manager (AI)

Location: San Francisco office, on-site 5 days a week. Candidates must be US-based. Visa sponsorship is not available.

Compensation: OTE $180,000–$250,000 per year, plus equity, commission, and benefits.

Company

hirify.global is building an AI-powered notepad that turns meeting notes into structured insights and helps teams capture and use knowledge.

What you will do

• Own and grow a portfolio of business, enterprise, and high-potential accounts from onboarding through renewal and expansion.
• Run high-touch onboarding for strategic accounts, including customized kickoffs with Sales and Recruitment.
• Become a product expert and trusted advisor, helping customers design workflows, best practices, and change management around AI-powered note-taking.
• Take technical ownership of AI integrations and setup, including MCP-style integrations and AI tooling.
• Build CS processes, metrics, cadences, playbooks, and account segmentation as the function scales.
• Partner with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions.

Requirements

• 4+ years of Customer Success experience, ideally 5+, including at least 2 years managing a consistent book of business through the post-sales lifecycle.
• Experience with PLG or high-velocity SaaS environments.
• Comfort working with modern SaaS and go-to-market tools such as Attio, Stripe, Juro, and Omni.
• Hands-on experience with AI tooling or integrations, such as MCP-style integrations or AI-powered workflows.
• US-based and able to work from the San Francisco office 5 days a week.
• Clear communication, strong collaboration, customer focus, resourcefulness, and comfort operating in ambiguity.

Nice to have

• Experience with AI products and integrations.
• Experience at an earlier-stage company shaping the Customer Success function.

Culture & Benefits

• Work in a small, ambitious, fast-moving startup team.
• Broad scope and direct impact on customer experience and the US go-to-market motion.
• Compensation includes variable pay, equity, commission, and benefits.
• Opportunity to help build the Customer Success function and its operating systems.