Program Manager - Change Management

Location: Boston, MA or Bellevue, WA; hybrid work with 3 days per week in the office

Salary: $95,500–$152,500 base salary annually, plus potential 401(k), equity grant, and annual bonus eligibility for qualifying positions.

Company

hirify.global is an online pet-care company, with hirify.global Health developing pet parent and veterinarian-facing services through the PracticeHub platform.

What you will do

• Develop and execute change-management strategies for product launches, process improvements, business transformations, and cross-functional initiatives.
• Lead change workstreams from assessment and planning through implementation, launch, stabilization, and closure.
• Assess stakeholder impact, operational readiness, capability gaps, adoption needs, risks, and dependencies.
• Create stakeholder maps, communications, FAQs, leadership talking points, manager toolkits, training plans, and operational-readiness materials.
• Coordinate with Program, Product, Pharmacy Operations, Engineering, Legal, Analytics, Training, and Communications teams.
• Define adoption measures, monitor training completion and utilization, collect feedback, and turn insights into improvement actions.

Requirements

• Bachelor’s degree in business, organizational development, communications, program management, or a related field, or equivalent professional experience.
• At least 4 years of experience in program management, project management, change management, business transformation, operations, or a related discipline.
• Experience leading change or enablement workstreams across complex, cross-functional initiatives.
• Experience creating change strategies, impact assessments, stakeholder plans, communications, training approaches, readiness plans, playbooks, templates, governance mechanisms, or measurement frameworks.
• Strong planning, dependency management, risk mitigation, status reporting, facilitation, executive communication, and stakeholder-alignment skills.
• Familiarity with Jira, Confluence, Microsoft 365, reporting tools, and other program-management platforms; travel may be required.

Nice to have

• MBA or master’s degree.
• Proficiency with SQL, Lucidchart, or TeamGantt.
• Change-management certification or experience with Prosci ADKAR, Kotter, or an equivalent methodology.
• Experience in healthcare, veterinary services, e-commerce, pharmacy, or another regulated and operationally complex environment.

Culture & Benefits

• Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance.
• Parental leave, family services, backup dependent care, flexible spending accounts, telemedicine, and employee assistance programs.
• Pet adoption reimbursement, pet insurance discounts, hirify.global.com discounts, and other employee discounts.
• Unlimited PTO for exempt salary team members, subject to manager approval, plus six paid holidays.
• Eligibility for paid sick and family leave in accordance with applicable state and local regulations.