Field Support Technician (Drones)

Location: Gilching, Bavaria, Germany; frequent on-site customer support and travel across Europe. Mobile work is available for one flexible day per week.

Company

hirify.global develops, designs, and produces small unmanned aerial systems, including electric vertical take-off and landing drones with edge computing and real-time AI-powered data processing for defence, security, and public-sector clients.

What you will do

• Deliver on-site troubleshooting, repair, and rework for drone systems at customer locations across Europe.
• Ensure safety standards and operational guidelines are followed during service activities.
• Provide technical assistance to training and demo teams during customer operations.
• Plan and coordinate support and repair visits with customers and internal departments.
• Manage customer requests in Jira Service Management, collaborate with Tier 2 support, and prepare structured service reports.
• Resolve escalations, improve troubleshooting documentation, and provide field feedback to Product and R&D.

Requirements

• Degree or vocational training in electronics, mechatronics, aerospace, or a comparable field, or equivalent practical experience.
• Strong analytical, problem-solving, diagnostic, and root-cause resolution skills.
• Experience with technical documentation and repair processes.
• Strong customer-facing communication skills and the ability to explain complex technical topics clearly.
• Fluent English and German required.
• Willingness to travel frequently across Europe and work on customer sites.

Nice to have

• Passion for drones, robotics, aviation, or other cutting-edge technologies.

Culture & Benefits

• Trust-based flexible working hours with support for work-life balance.
• One flexible remote working day per week.
• Company pension scheme and subsidized EGYM Wellpass membership.
• Bike leasing, corporate discounts, sponsored daily lunch budget, and employee events.
• Company shuttle service from Laim in Munich to the Gilching location.
• Inclusive workplace focused on diversity, open communication, and professional growth.