Director Customer Success (Cybersecurity)

Location: Remote within approved countries; Ireland, the United Kingdom, or Portugal preferred, with Lisbon preferred for Portugal-based candidates. Regular travel across the region is expected.

Salary: €85,760–€110,000 annually, plus equity and eligibility for an incentive compensation program.

Company

hirify.global provides cyber risk management solutions covering enterprise security performance, digital supply chains, cyber insurance, and data analysis, serving more than 3,500 customers.

What you will do

• Lead, coach, and develop a geographically distributed international Customer Success organization of approximately 13 people across EMEA, APAC, and LATAM.
• Manage senior Customer Success Managers responsible for strategic and enterprise accounts, as well as a Customer Success Manager leading down-market and APAC teams.
• Establish standards for proactive engagement, success planning, technical adoption, value realization, risk management, and escalation handling.
• Inspect account health and customer risk, create action plans, and mobilize resources to protect customer outcomes.
• Build executive relationships, participate in strategic customer engagements, and manage complex escalations.
• Partner with Sales, Account Management, Product, Enablement, Support, and other teams on retention, expansion, customer feedback, and regional priorities.

Requirements

• 10+ years of experience in Customer Success or a related post-sale function within enterprise B2B SaaS.
• 5+ years of people leadership experience, including at least 2 years managing managers or leading through multiple layers.
• Experience leading Customer Success across multiple segments, from high-volume or down-market customers to complex global enterprises.
• Experience developing managers and senior individual contributors, raising performance standards, and building accountable, high-performing teams.
• Executive presence and experience managing strategic customer relationships, complex escalations, and high-stakes conversations.
• Strong commercial judgment and understanding of how adoption, value realization, risk management, retention, and expansion connect.
• Ability to work effectively across cultures, countries, and time zones in a geographically dispersed organization and customer base.
• Strong analytical, operational, and cross-functional leadership skills, with the ability to turn customer and team insights into clear priorities and action.
• Experience working in cybersecurity and fluency in relevant industry priorities, challenges, and personas.

Nice to have

• Experience leading Customer Success teams across EMEA, APAC, Latin America, or similarly diverse international markets.
• Experience guiding customers through technical adoption, maturity development, and organizational change.
• Fluency with AI tools and experience applying AI to improve Customer Success productivity, scale, and client experiences.
• Based in Ireland, the United Kingdom, or Portugal, ideally Lisbon for Portugal-based candidates.

Culture & Benefits

• Remote work within approved countries with regular regional travel for customer meetings, team engagement, and company events.
• Equity grant and participation opportunity in an incentive compensation program.
• Benefits supporting employees and an inclusive culture.
• Equal employment opportunities and reasonable accommodations for qualified individuals.
• AI-assisted transcription is used during interviews.