Customer Success Manager (Adtech)

Location: Dublin, Ireland; hybrid work model with 3 days in the office per week. Relocation assistance is available to new employees.

Company

OpenAI is an AI research and deployment company developing products intended to ensure that artificial intelligence benefits humanity.

What you will do

• Own relationships with a portfolio of advertising partners as their primary point of contact.
• Guide advertisers through onboarding and campaign launches for OpenAI’s advertising products.
• Analyze campaign performance and provide actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through product adoption and incremental investment.
• Collaborate with Sales, Product, Analytics, Policy, and Operations to resolve issues and improve platform value.
• Surface advertiser feedback and build scalable processes and best practices for the advertising ecosystem.

Requirements

• 5–10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Ability to interpret performance data and translate insights into strategic recommendations.
• Experience with data querying, such as SQL and advanced Excel or Google Sheets.
• Clear communication skills and the ability to build trust with technical and non-technical stakeholders.
• Ownership, accountability, sound judgment, and commitment to user trust and responsible platform growth.
• Fluent Dutch/Flemish and English.

Culture & Benefits

• Hybrid work with 3 days per week in the Dublin office.
• Relocation assistance for new employees.
• Focus on user trust, platform integrity, and responsible AI adoption.
• Equal opportunity workplace with reasonable accommodations available for applicants with disabilities.