18 дней назад
Client Success Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Success Manager (SaaS/Integrations): Leading a high-performing team responsible for client onboarding, implementation, and integration projects across digital platforms with an accent on people leadership, stakeholder management, and operational excellence. Focus on improving client experience, managing team capacity and performance, resolving escalations, and using metrics to drive service improvements.
Location: Carlow, Ireland; hybrid work arrangement
Company
's Technology Centre in Carlow provides software development and IT services supporting 's digital transformation and income protection business.
What you will do
- Lead, coach, and develop a team of Technical Integration & Implementation Consultants and Technical Graduates.
- Build strong relationships with clients, internal stakeholders, business partners, and cross-functional Technology, Product, and Engineering teams.
- Support client onboarding, implementation, and integration projects across digital solutions.
- Manage team capacity, priorities, performance, and operational escalations.
- Use performance metrics and reporting to identify opportunities and drive continuous improvement.
- Lead initiatives that improve client experience, team effectiveness, and operational efficiency.
Requirements
- Experience leading, coaching, and developing high-performing teams, including employee engagement, performance management, and talent development.
- Experience managing stakeholder relationships across multiple business functions.
- Strong customer focus, communication, relationship-building, influencing, problem-solving, organisational, and decision-making skills.
- Experience leading operational, client-facing, or implementation-focused teams in a fast-paced environment.
- Understanding of technical implementations, HR technology, SaaS solutions, system integrations, or related environments.
- Familiarity with APIs, file-based integrations, and digital platforms, with the ability to translate business needs into successful outcomes.
Culture & Benefits
- Flexible working arrangements, including hybrid work, with initiatives supporting employee well-being.
- Continual learning programs, IT certifications, and third-level tuition reimbursement.
- 25 days of annual leave, paid health insurance, pension scheme, and annual performance-based bonus.
- Paid maternity, paternity, and adoptive leave, plus reward programs.
- Opportunities to participate in charity and community activities.
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