Senior Digital Adoption Rep (DAR) – Japan Dealer Coverage

Location: Nishi-ku, Yokohama-shi, Kanagawa, Japan; onsite five days a week with up to 50% domestic travel and some international travel.

Company

hirify.global develops physical and digital solutions for customers and dealers through its Cat Digital technology organization.

What you will do

• Drive dealer digital transformation through dealer-facing engagement initiatives, standardized tools, training, and adoption insights.
• Govern the deployment and sustained usage of Cat Digital products in collaboration with Product Adoption Consultants, MSORs, and PSORs.
• Support dealers in growing connected asset populations and e-commerce adoption across the asset lifecycle.
• Establish feedback channels between dealers and hirify.global to improve product relevance and enable continuous improvement.
• Lead change management by influencing decision-makers and translating digital solutions into actionable plans.
• Collaborate with dealer teams, district offices, and DACS while supporting product training and onboarding.

Requirements

• Deep understanding of dealer operations, challenges, and strategic objectives.
• Ability to implement and drive sustained use of digital initiatives and platforms.
• Ability to consolidate team efforts and demonstrate business impact.
• Customer focus, service excellence, collaboration, consulting, decision-making, critical thinking, communication, problem-solving, and relationship management skills.
• Ability to communicate clearly, adapt messaging, and influence stakeholders at all levels.
• Proactive prioritization of communications and tasks from team members and leadership.
• Required languages: Japanese and English.

Culture & Benefits

• Onsite work five days per week.
• Up to 50% domestic travel with some international travel.
• Work within a global, customer-focused digital and technology organization.
• Visa sponsorship is not available for this position.