Outcomes Architect (AI)

TL;DR

Outcomes Architect (AI): Driving workflow adoption and value realization for B2B customers within the Notion AI workspace with an accent on AI transformation, solution design, and ROI demonstration. Focus on converting AI ambition into working systems to ensure high NRR, successful renewals, and measurable business impact.

Location: Onsite in Tokyo, Japan

Company

Notion is a collaborative AI workspace designed to integrate knowledge, projects, and AI tools into a single unified platform for millions of users.

What you will do

• Drive workflow adoption and value realization for a book of named accounts to ensure customers deliver outcomes with Notion.
• Contribute directly to NRR through predictable renewal and expansion pipelines and proactive product adoption.
• Define and maintain mutual success plans to guide customers through AI Transformation and demonstrate ROI to executives.
• Facilitate use-case consultations to guide continuous Solutions Design and identify new workflow opportunities.
• Partner with Solutions Consultants and Services teams to handle complex or technical implementation needs.
• Develop and deliver OA programs that generate customer and business outcomes across Notion's install base.

Requirements

• 3+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong discovery instincts to understand business problems and translate goals into practical implementation plans.
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
• Commercial awareness to partner on renewal risk, expansion potential, and account strategy.
• Native level Japanese and business level English proficiency.
• Must be based in Tokyo, Japan.

Nice to have

• Prior experience in customer success, solutions consulting, or technical account management for productivity and collaboration software.
• Experience managing flat, at-risk, or complex renewal accounts.
• Experience partnering in a shared account ownership model with sales and support teams.
• Experience designing repeatable customer programs and playbooks to improve retention at scale.

Culture & Benefits

• Culture of craft, intellectual curiosity, and a belief that great work is fundamentally human.
• Environment where AI is used as a real collaborator to enhance thinking and productivity.
• Commitment to equal opportunity employment and a diverse range of backgrounds.