Outcomes Architect (AI)

Location: Tokyo, Japan

Company

Notion provides a collaborative AI workspace for knowledge, projects, meetings, and AI tools used by individuals, teams, and enterprises.

What you will do

• Drive workflow adoption, value realization, renewals, and expansion for a book of named accounts.
• Partner with Solutions Consultants on account strategy, expansion qualification, and flat or at-risk renewal opportunities.
• Define and maintain mutual success plans, demonstrate ROI to executive stakeholders, and lead periodic business reviews.
• Facilitate use-case consultations, continuous Solutions Design, and identification of new workflow opportunities.
• Coordinate complex or technical implementations with Services and help deliver Outcomes Architect programs across Notion’s customer base.
• Build deep expertise in Notion and the broader AI ecosystem to help customers create durable systems and new ways of working.

Requirements

• 3+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into practical implementation plans.
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
• Commercial awareness and the ability to partner on renewal risk, expansion potential, and account strategy.
• Ability to design workflows that connect usage-based adoption patterns to measurable commercial outcomes.
• Strong program and stakeholder management skills across success plans, timelines, risks, and customer commitments.
• Ability to bring structure to ambiguous problems and help teams move from ideas to working systems.
• Strong interest in AI and active use of new AI tools and ways of working.
• Native-level Japanese and business-level English.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts and restoring a clear value path.
• Experience working in shared account ownership models with sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

Culture & Benefits

• Full-time position based in Tokyo, Japan.
• Culture focused on craft, durable products, human-centered collaboration, and intellectual curiosity.
• Equal opportunity employer with reasonable accommodations available during the application process.