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3 часа назад

Senior Product Manager (AI)

Формат работы

remote (только Europe)/hybrid

Тип работы

fulltime

Грейд

senior

Английский

Страна

Netherlands

Вакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Senior Product Manager (AI and Contact Centre): Owning the end-to-end delivery of AI and Contact Centre products, from customer discovery and platform design through launches and continuous iteration, with an accent on scalable APIs, integrations, product quality, and measurable customer outcomes. Focus on building configurable platform capabilities, evaluating production AI performance, defining data-driven success metrics, and balancing technical, customer, and commercial priorities.

Location: The Netherlands — hybrid work model, or wider Europe — remote

Company

hirify.global creates bespoke cloud communications and customer engagement solutions for enterprises, combining strategic consulting, technology, regional infrastructure, connectivity, and global reach.

What you will do

Own the AI and Contact Centre product portfolio from customer discovery and problem validation through PRDs, prioritisation, agile delivery, launches, and iteration.
Design scalable, configurable platform capabilities, including clean APIs, integration contracts, CRM and CTI integrations, developer APIs, partner ecosystems, and BYOM AI integrations.
Transform customer-specific implementations into reusable product capabilities that improve platform scalability.
Define product success metrics for quality, adoption, accuracy, latency, edit rates, error rates, and cost efficiency, using production data to guide decisions.
Collaborate with Engineering, Sales, Pre-Sales, Professional Services, and Delivery on product development, positioning, enterprise implementations, and customer feedback.
Provide product expertise and solution guidance for complex customer opportunities while owning long-term product outcomes.

Requirements

5+ years of Product Management experience delivering technical B2B SaaS products.
Experience building platform products, APIs, communications platforms, conversational AI, speech technologies, or data-driven products.
Practical understanding of API design, integration architecture, platform capabilities, and technical trade-offs.
Hands-on experience delivering AI or machine learning-powered products into production and evaluating their real-world quality and reliability.
Experience defining product metrics, establishing instrumentation, interpreting analytics, and adapting product direction based on evidence.
Strong communication, documentation, ownership, decision-making, and cross-functional collaboration skills.

Nice to have

Experience in regulated industries or public sector organisations.
Experience working across international markets in APAC, MENA, or LATAM.

Culture & Benefits

Highly autonomous individual contributor role with ownership of product outcomes.
Product-led culture focused on measurable customer value and long-term platform sustainability.
Opportunity to work on real-world AI, cloud communications, and customer engagement challenges.
Hybrid work in The Netherlands or remote work from wider Europe.

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