Customer Success: Training Specialist (German Speaking) (SaaS)

TL;DR

Customer Success: Training Specialist (German Speaking) (SaaS): Designing and delivering targeted customer enablement engagements that improve adoption, retention, and expansion with an accent on workflow-based training, stakeholder facilitation, and measurable business outcomes. Focus on diagnosing adoption challenges, building scalable learning assets, and connecting product usage to customer KPIs.

Location: Hybrid in London, with three office days per week and remote work on other days.

Company

hirify.global provides European B2B data and sales intelligence through a SaaS platform used by revenue teams for prospecting and customer engagement.

What you will do

• Partner with Account Managers to identify customer goals, adoption risks, and training needs.
• Design and deliver outcome-driven enablement sessions for champions, administrators, and end users.
• Connect product functionality to customer workflows, use cases, KPIs, and commercial objectives.
• Build repeatable training materials, recorded sessions, playbooks, and digital learning resources.
• Reinforce product adoption, time-to-value, retention, and measurable return on investment.
• Share adoption blockers, feature feedback, and workflow gaps with Product, Sales, and Revenue teams.

Requirements

• At least two years of experience in SaaS enablement, onboarding, training, customer success, or a similar customer-facing role.
• Understanding of how education, behavioural change, and reinforcement support retention and expansion.
• Confident presentation and facilitation skills with audiences ranging from end users to senior decision-makers.
• Commercial awareness of adoption, renewals, revenue protection, and growth.
• Structured approach to diagnosing training needs and managing multiple engagements.
• German-speaking capability required.

Culture & Benefits

• Hybrid working model with flexibility to work remotely on non-office days.
• Inclusive, diverse, and supportive workplace.
• Culture focused on shared ownership, customer understanding, and measurable impact.
• Opportunity to work in a high-growth SaaS environment with cross-functional collaboration.