Customer Marketing Manager

Location: London, hybrid; office attendance twice a week

Company

DeepL is an AI product and research company developing secure language technology for translation, writing improvement, and real-time voice translation.

What you will do

• Identify customer success stories from support tickets, sales nominations, deal wins, and win-loss interviews.
• Produce marquee stories, named case studies, quantified proof points, and other customer-facing assets.
• Prepare customers for press interviews, webinars, keynotes, and Customer Advisory Board advocacy.
• Manage customer references for Sales and Customer Success, including matching customers to relevant requests.
• Coordinate the full production process from interview to publication, including legal, brand, and customer permissions.
• Align customer advocacy output with launches, events, campaigns, regions, product lines, and priority verticals.

Requirements

• Several years of experience in B2B marketing, customer marketing, content, communications, or advocacy.
• Track record of creating customer stories that engage buyers and support deal progression.
• Strong customer-facing communication and storytelling skills.
• Strategic judgment in selecting advocacy activities and customer narratives.
• Experience building efficient production, approval, and permissions processes.
• Self-directed, action-oriented approach with an inclination to automate slow processes.

Culture & Benefits

• Hybrid work with flexible hours and regular in-person collaboration.
• International team with employees across the UK, Germany, the Netherlands, Poland, the US, and Japan.
• Virtual Shares for every employee.
• Regular local, business-unit, onboarding, and company-wide events.
• Monthly full-day Hack Fridays for self-directed projects and cross-team collaboration.
• 30 days of annual leave excluding public holidays, mental health resources, and location-tailored benefits.