SaaS Implementation Project Manager

Location: Remote, U.S.-based; U.S. citizens only

Salary: $110K–$120K annually, plus bonus

Company

hirify.global provides SaaS solutions and customer implementation services, including support for government, public-sector, regulated, and compliance-sensitive customers.

What you will do

• Own customer implementations from sales handoff through configuration, testing, launch, and transition to Customer Success.
• Manage a portfolio of 40 or more concurrent projects with 30- to 120-day implementation timelines.
• Track milestones, dependencies, risks, decisions, ownership, and next steps, escalating delays with recommended solutions.
• Lead customer status meetings, set expectations, manage scope, and maintain proactive communication.
• Coordinate with Sales, Product, Engineering, Onboarding, and Customer Success to resolve technical blockers and implementation needs.
• Use AI tools, reusable templates, automation, and reporting workflows to reduce administrative effort and improve delivery consistency.

Requirements

• U.S. citizenship and U.S.-based residence are required.
• Must pass FBI fingerprinting and background checks in multiple states.
• 3+ years of experience managing customer-facing SaaS implementations, onboarding programs, or comparable technical projects.
• Experience managing a high-volume portfolio of concurrent customer projects.
• Working knowledge of implementation lifecycles, including discovery, configuration, data preparation, integrations, testing, training, launch, and handoff.
• Strong technical aptitude, written communication, facilitation, prioritization, documentation, escalation judgment, and experience working with AI, automation, templates, or repeatable workflows.

Nice to have

• Experience with government, public-sector, regulated, or compliance-sensitive customers.
• Familiarity with APIs, integrations, data migration, SSO, system configuration, or technical troubleshooting.
• Experience creating implementation playbooks, automations, dashboards, or portfolio health indicators.

Culture & Benefits

• Remote, full-time work in a fast-paced environment.
• Health benefits, flexible time off, and bonus opportunities.
• Primary tools include GuideCX, Linear, Notion, Slack, Gmail, Claude, and Google Drive.
• Browser-based work in an Apple/macOS environment rather than a Windows-centric setup.
• Collaborative working style focused on accountability, proactive risk management, and continuous process improvement.