Technical & Field Support Specialist II (Biomedical)

TL;DR

Technical & Field Support Specialist II (Biomedical): Providing advanced remote and field support for hirify.global instruments, including troubleshooting, installation, maintenance, validation, repair, and customer training with an accent on medical device quality standards, complex system diagnosis, and technical documentation. Focus on resolving mechanical, electrical, electronic, software, connectivity, and networking issues, performing IQ/OQ and clinical validation activities, and escalating complex cases effectively.

Location: Remote, with travel to customer sites around Madrid, Spain

Company

hirify.global develops and manufactures diagnostic and biotechnology instruments for clinical and biopharmaceutical markets, with headquarters in Massachusetts and a global workforce.

What you will do

• Provide advanced telephone, email, remote-access, and onsite technical support for instrument systems.
• Diagnose and repair mechanical, electrical, electronic, software, connectivity, and networking issues.
• Perform installations, commissioning, qualification, calibration, validation, preventative maintenance, and pharmaceutical IQ/OQ activities.
• Manage CRM cases, RMAs, service quotes, troubleshooting records, technical documentation, and customer follow-up.
• Act as an escalation resource for Level I specialists and collaborate with customers, Field Service, Commercial, and internal support teams.
• Support upgrades, corrective actions, knowledge-base development, training, investigations, and after-hours emergency response.

Requirements

• Fluent written and spoken English and Spanish required.
• 1–4 years of customer support, technical support, or related customer-facing experience.
• Bachelor’s degree or equivalent in Chemistry, Biology, Medical Technology, Biomedical Engineering, or Electronics.
• Experience troubleshooting complex technical systems and communicating solutions clearly to users with different technical backgrounds.
• Experience with technical writing, CRM or case-management systems, and accurate documentation.
• Ability to travel to customer sites, lift and carry up to 75 lbs, wear PPE, and remain stationary for extended periods.

Nice to have

• Medical device, point-of-care, clinical laboratory, research laboratory, biotechnology, or biologics manufacturing experience.
• Salesforce, ERP, or broader CRM experience.
• MLT/MT certification.

Culture & Benefits

• Remote work arrangement with customer-site travel around Madrid.
• Work in a global, collaborative, customer-focused organization serving clinical and biopharmaceutical markets.
• Participation in innovation, continuous improvement, training, and professional development initiatives.
• Compensation is determined based on experience, location, skills, and education.