Technical & Field Support Specialist II (Biomedical Instruments)

Location: Remote with travel to customer sites around Madrid, Spain

Company

hirify.global develops and manufactures osmolality testing, biotechnology, and in vitro diagnostic instrumentation for clinical and biopharmaceutical markets.

What you will do

• Provide advanced phone, email, remote-access, and onsite technical support for hirify.global instruments.
• Diagnose and repair mechanical, electrical, electronic, software, connectivity, and networking issues.
• Perform installations, commissioning, qualification, calibration, validation, preventative maintenance, upgrades, and corrective actions.
• Conduct Pharmaceutical IQ/OQ, annual OQ, and clinical validation activities where applicable.
• Document customer cases, troubleshooting steps, resolutions, service quotes, RMAs, and calibration records in CRM and related systems.
• Support Level I specialists, train internal teams, create technical documentation, and participate in investigations and continuous improvement projects.

Requirements

• Fluent written and spoken English and Spanish.
• 1–4 years of experience in customer support, technical support, or a related customer-facing role.
• Experience diagnosing and troubleshooting complex technical issues in a customer-facing environment.
• Minimum BS or equivalent in Chemistry, Biology, Medical Technology, Biomedical Engineering, or Electronics.
• Strong analytical, communication, technical writing, CRM documentation, organizational, and problem-solving skills.
• Ability to lift and carry up to 75 lbs and wear PPE.

Nice to have

• Medical device, point-of-care, clinical laboratory, research laboratory, biotechnology, or biologics manufacturing experience.
• Salesforce, ERP, or other CRM experience.
• MLT/MT certification.

Culture & Benefits

• Customer-focused work supporting clinical and biopharmaceutical workflows.
• Collaboration with Field Service, Commercial, and internal support teams.
• Participation in continuous improvement, knowledge-base development, and technical training initiatives.
• After-hours support and emergency customer response coverage are part of the role.