Senior Analyst, Demand Planning & Analytics (Business Analytics)

Location: Mexico City, Mexico

Company

hirify.global operates a platform connecting Dashers, Consumers, and Merchants while improving customer experience and operational efficiency.

What you will do

• Manage demand planning processes, timelines, communications, and accountability for designated business lines.
• Lead initiatives that scale global support operations and improve business outcomes.
• Create reports, analyses, BI dashboards, and datasets under tight deadlines.
• Identify opportunities for process improvement, system optimization, and automation.
• Develop data-driven enhancements that streamline planning workflows and support growth.
• Collaborate with Data Science, Business Intelligence, Operations, Finance, Customer Experience, and technical teams.

Requirements

• Master’s degree in a quantitative field, or bachelor’s degree in a quantitative field plus at least two years of relevant experience.
• Strong proficiency in SQL and Excel, with experience building dashboards using BI tools such as Tableau, Sigma, Power BI, QuickSight, or Looker.
• Ability to read ETL pipelines and collaborate with Data Engineers and Software Engineers.
• Experience designing metrics and collaborating with Data Scientists.
• Ability to lead projects independently, influence without authority, and work with Operations and Finance.
• Advanced English proficiency required for meetings, reporting, and cross-functional communication.

Nice to have

• Familiarity with Snowflake and Sigma.

Culture & Benefits

• Work within the Workforce Management team in the Global Support and Integrity Operations organization.
• Collaborate across technical and business functions to improve support experiences and key performance indicators.
• Contribute to initiatives focused on customer retention, cost reduction, operational scalability, and process design.