Strategic Customer Success Manager for APAC (Cybersecurity)

Location: Singapore; hybrid work with weekly office attendance required. Applicants must already have the right to work in Singapore.

Company

hirify.global is an AI-native cybersecurity software company focused on human risk management, personalized security awareness, threat intelligence, and response tools.

What you will do

• Own a portfolio of global enterprise customers in the APAC region and take responsibility for their success, growth, and long-term partnerships.
• Lead the post-onboarding lifecycle, including adoption, value realization, renewals, and customer expansion.
• Advise security leaders, align stakeholders, and guide organizational change across complex multinational environments.
• Lead QBRs, strategic reviews, executive discussions, and success planning tied to measurable business and security outcomes.
• Identify account risks, drive mitigation plans, and partner with Account Management on expansion opportunities.
• Collaborate with Product, Implementation, Sales, and Security teams to deliver customer outcomes.

Requirements

• At least 5 years of experience in Customer Success, consulting, or cybersecurity-focused advisory roles in B2B SaaS.
• Experience managing complex enterprise customers, multiple stakeholders, renewals, expansion, or long-term customer growth.
• Strong executive presence, consultative approach, organizational skills, autonomy, and ownership.
• Ability to use data, insights, reporting, and modern AI tools to drive customer actions and improvements.
• Fluent written and spoken English and Mandarin required.
• Must already have the right to work in Singapore and be able to visit the Singapore office weekly.

Nice to have

• Additional language fluency for work across the diverse APAC region.
• Background in cybersecurity, human risk management, or security awareness.

Culture & Benefits

• Flexible hybrid work setting with an APAC hub in Singapore.
• High-autonomy environment with strong ownership, psychological safety, and no micromanagement.
• Competitive base salary with an experience-dependent bonus model.
• Extensive healthcare and additional benefits.
• Opportunity to work on an award-winning cybersecurity product focused on measurable protection from cybercrime.

Hiring process

• 30-minute remote screening call with Talent Acquisition.
• 60-minute on-site interview with the Chief Customer Officer.
• Assignment and panel interview conducted remotely and on-site, followed by reference checks and a final offer.