Customer Operations Lead (AI)

Location: Offices in San Francisco or Singapore; remote candidates accepted in Asia and North America, with 70–80% working-hours overlap with either San Francisco or Singapore.

Base salary: $55,000–$165,000 annually, adjusted for experience and location. San Francisco and other major US cities: $95,000–$165,000; Singapore: $70,000–$120,000; rest of world: $55,000–$120,000.

Company

hirify.global builds reliable, fair, and open infrastructure for AI data through a marketplace and platform used by startups, Fortune 500 companies, and frontier labs.

What you will do

• Own the human-in-the-loop operations layer across data suppliers, frontier labs, and enterprise customers.
• Join customer conversations to build trust, clarify context, and move implementations forward.
• Resolve contract, onboarding, and platform blockers with the relevant internal owners.
• Turn recurring customer issues, feedback, and operational learnings into better processes, platform improvements, and communications.
• Build lightweight systems that streamline workflows and make recurring problem resolution easier.

Requirements

• Experience in customer operations, business operations, consulting, or a similar function.
• Familiarity with CRM tools, external vendor management, AI-native CRM campaigns, and email tracking.
• Strong judgment in customer-facing situations, including knowing when to help, push back, or escalate.
• Ability to manage many small but important workstreams with high attention to detail and strong follow-through.
• Experience using AI tools to improve productivity.
• Remote candidates must maintain 70–80% working-hours overlap with San Francisco or Singapore time.

Nice to have

• Early-stage startup experience and the ability to work independently in a fast-paced environment.
• Experience working with technical customers.
• Familiarity with reinforcement learning environments, evaluations, and benchmarks.
• Comfort working in unstructured problem spaces.

Culture & Benefits

• Small, rapidly scaling team of approximately 25 people with researchers, engineers, operators, AI startup founders, and research medalists.
• Relocation and visa support are available for strong full-time candidates moving to the US or Singapore.
• US employees receive fully covered medical, dental, and vision insurance, plus 401(k) and commuter benefits.
• Office employees receive lunch and dinner, and all employees receive a company-wide holiday break in addition to PTO and paid holidays.
• Access to ChatGPT, Claude Code, Cursor, and other AI tools, plus additional perks such as an Equinox membership.

Hiring process

• Applications are reviewed on a rolling basis.
• Process includes two technical interviews followed by a 2–3 day work trial.