Customer Support Agent

hirify.global creates end-to-end tech products for clients across Fintech, iGaming, and Marketing.

Overview

You will be responsible for communicating with customers through online chats and emails, addressing complaints, and ensuring customer satisfaction by providing professional support.

What you will do

• Communicate with customers via online chats and emails.
• Maintain a prompt and empathetic attitude towards customers.
• Acknowledge and resolve customer complaints effectively.
• Provide professional support and ensure customer satisfaction.

Requirements

• Proficiency in both written and spoken Croatian/Slovenian and English.
• Proactive attitude with a knack for customer support and sales.
• Excellent communication and negotiation skills.
• Strong attention to detail.
• Previous experience in a support role is advantageous.

Culture & Benefits

• Work in a dynamic European company.
• Enjoy flexible work hours (shifts).
• Benefit from career and professional growth opportunities.
• Participate in corporate events and team buildings.
• Be part of an international team.