3 дня назад
Head of Client Operations (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Head of Client Operations (Fintech): Leading Corporate Actions, Payments, Portfolio Management, Operations Process Monitoring, and Transaction Reporting functions with an accent on operational quality, regulatory compliance, and resilient client servicing. Focus on managing senior teams, driving automation and process improvement, resolving operational risk, and shaping strategy across the wider Operations function.
Location: City of London, United Kingdom; hybrid working with 3 days in the office
Company
is a FTSE100 fintech serving more than 700,000 clients across five continents and processing billions in transactions.
What you will do
- Lead Corporate Actions, Payments, Portfolio Management, Operations Process Monitoring, and Transaction Reporting.
- Own the performance, quality, output, and operational alignment of the functions reporting into Client Operations.
- Manage and develop senior managers, team leads, and wider operational teams.
- Establish robust controls, processes, governance, and regulatory compliance across all areas of accountability.
- Drive process improvement, automation, efficiency, and timely resolution of operational risk issues.
- Represent Client Operations in leadership discussions and report performance, risk, and KPI delivery to the Operations Director.
Requirements
- Proven leadership experience managing multiple functions or teams within an Operations environment.
- Experience in financial services or fintech, with strong knowledge of corporate actions, payments processing, and portfolio management operations.
- Experience managing and developing senior managers or team leads.
- Demonstrated success improving operational performance, quality, and efficiency across complex functions.
- Strong stakeholder management and communication skills with leadership-level influence.
- Sound understanding of regulatory requirements and comfort working in a fast-paced, transformation-focused environment.
Culture & Benefits
- Hybrid working model balancing collaboration with flexibility.
- Tailored development programs, mentoring, career progression, and LinkedIn Learning access.
- Private medical cover, life insurance, gym membership contribution, and a flexible benefits package worth 12% on top of salary.
- 28 total days off including annual leave, birthday leave, and voluntary-work days, with the option to buy or sell holiday days.
- Enhanced parental leave and pay, employee-led inclusion networks, and opportunities to participate in ESG initiatives.
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