Key Account Store Operations Specialist

Location: Hybrid role with office days three times a week in the New York or Chicago hub; position based in the United States.

Salary: $60,000–$65,000 base salary per year

Company

hirify.global develops a platform and partnerships that help businesses and consumers fight food waste.

What you will do

• Set up, onboard, and train new partner stores on the platform.
• Track launch requests, progress, and timelines to ensure smooth store launches.
• Support store teams, resolve operational issues, and maintain a positive customer experience.
• Monitor store data and performance metrics for North American enterprise accounts.
• Respond to ad hoc data requests and provide reporting support.
• Build positive relationships with store-level employees and follow up on opportunities and issues.

Requirements

• Customer support experience in a fast-paced environment.
• Strong organizational and administrative follow-up skills with close attention to detail.
• Problem-solving ability and experience working with performance metrics.
• Excellent communication skills by phone and email.
• Ability to work from the New York or Chicago hub three days per week.
• CV and cover letter must be submitted in English.

Culture & Benefits

• Hybrid work model combining focused remote work with collaborative office days.
• 20 days of paid vacation plus additional paid volunteer time.
• Paid parental leave with top-up support.
• Employer-paid medical, dental, and vision coverage, plus an Employee Assistance Program.
• ClassPass credits, a bike mobility program, and RRSP matching.
• Employee Resource Groups, an inclusive workplace, and regular team celebrations.

Hiring process

• Submit a CV and cover letter through the company platform.
• Applications sent by email or LinkedIn direct message are not accepted.