Technical Services Supervisor

Location: Must be based in Oklahoma City, OK

Salary: $50,300–$61,000 USD

Company

hirify.global is a global provider of property intelligence, leveraging technology and a vast network to drive the real estate industry.

What you will do

• Oversee daily operations of the technical services team to ensure smooth workflows and high-quality service.
• Monitor support queues and coordinate team responses to maintain rapid and accurate assistance.
• Provide one-on-one coaching and mentorship to elevate associate troubleshooting skills.
• Track team performance using operational metrics and implement improvement plans as needed.
• Serve as the primary escalation point for complex technical issues and client inquiries.
• Foster strong client relationships while maintaining high service standards.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Proven experience in a supervisory or management role within a technical support or helpdesk environment.
• Strong foundational understanding of technical systems, infrastructure, and troubleshooting methodologies.
• Demonstrated experience managing operational metrics, KPIs, and performance management.
• Excellent communication skills with the ability to translate complex technical concepts for clients.

Culture & Benefits

• Competitive health coverage including multiple medical plan options.
• 401(k) retirement plan with company match after one year.
• Generous PTO, 11 paid holidays, and well-being time off.
• Up to 16 weeks of fully paid parental leave and baby stipend.
• $400 annual well-being stipend and tuition assistance up to $5,250.