Customer Success Manager (Italian Speaking)

TL;DR

Customer Success Manager (Italian Speaking) (SaaS/Partner Success): Managing distributor and MSP partner accounts across EMEA, driving adoption, retention, customer value, and commercial growth with an accent on strategic relationships, business reviews, and measurable outcomes. Focus on building a new distributor-led Customer Success model, identifying expansion opportunities, and defining scalable best practices across the region.

Location: Hybrid in Utrecht, Netherlands, with a minimum of 3 days per week in the office and 2 days from home.

Company

hirify.global is a global software company providing secure infrastructure, IT management, and cyber-resilience solutions for technology partners and the businesses they support.

What you will do

• Manage a portfolio of 80–100 distributor and MSP partner accounts across the assigned market.
• Build trusted relationships and act as the key contact for partner success, adoption, retention, and growth.
• Lead business reviews and strategic conversations that connect partner goals with measurable outcomes.
• Identify expansion opportunities and collaborate with Sales, Distribution, Customer Success, and internal stakeholders.
• Collect partner insights and help define scalable best practices for the new distributor-led Customer Success model across EMEA.

Requirements

• Native or fluent Italian at C1 level required.
• Strong English communication skills required.
• Experience in Customer Success, Account Management, Partner Management, Sales, or a similar customer-facing commercial role.
• Experience managing a large portfolio of accounts while balancing priorities and stakeholder needs.
• Strong organization, prioritization, communication, stakeholder management, and consultative relationship-building skills.

Nice to have

• Experience in SaaS, software, MSP, channel, distributor, or partner ecosystem environments.

Culture & Benefits

• Hybrid working model based on trust and flexibility.
• Monthly stipend toward an individual healthcare policy.
• Generous paid time off, sick leave, and observed holidays.
• Pension with company contributions and an employee stock purchase program.
• Paid volunteer days and access to custom learning experiences.