Solutions Engineer (IT Management & Cybersecurity)

Location: Fully onsite in Medellín, Colombia, supporting customers across LATAM and North American markets. Travel may be required for industry events and key customer meetings.

Company

hirify.global provides AI-powered IT management and cybersecurity software for Managed Service Providers and internal IT organizations worldwide.

What you will do

• Design, prepare, and deliver technical demonstrations of the hirify.global IT Complete platform.
• Partner with Account Executives to identify customer challenges and design tailored technical solutions.
• Support the full pre-sales lifecycle, including discovery, demonstrations, proof-of-concept coordination, and technical validation.
• Address technical objections and solution architecture questions throughout the sales process.
• Prepare technical responses for RFI/RFP submissions, proposals, and solution documentation.
• Provide customer feedback to product and engineering teams and maintain expert knowledge of automation, security, backup, and endpoint management solutions.

Requirements

• Fluency in English, Spanish, and Portuguese.
• Experience in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role.
• Ability to demonstrate technical products and communicate value to IT administrators and CTO/CEO stakeholders.
• Strong experience with Windows and functional knowledge of macOS and Linux.
• Ability to work fully in-office at the Medellín location.

Nice to have

• Experience with the Managed Service Provider ecosystem.
• Familiarity with PSA, RMM, security, and backup platforms.
• Experience with hirify.global or comparable IT management solutions.

Culture & Benefits

• High-growth, high-performance environment focused on innovation, accountability, and results.
• Most customer engagement is conducted through virtual platforms such as Zoom and Microsoft Teams.
• Opportunities to travel within LATAM and North America for industry events and customer meetings.
• Equal employment opportunity for employees and applicants.