Senior Revenue Operations Manager (AI)

Location: Toronto, Ontario, Canada; hybrid work required in the office on Monday, Tuesday, and Thursday

Base salary: CAD 104,000–130,000 annually. Target bonus: 12.5% of base salary. Expected total compensation: CAD 117,000–145,250 annually.

Company

hirify.global is an AI-powered finance automation platform serving more than 5,000 global companies with solutions for accounts payable, payouts, procurement, expenses, supplier management, tax compliance, and treasury.

What you will do

• Partner with Customer Success and Customer Onboarding leadership to turn operational data into strategic insights and actions.
• Analyze customer health, renewal and expansion risk, churn, NDR, CSAT/NPS, and onboarding performance.
• Support front-line customer-facing teams with process guidance, troubleshooting, pricing updates, deal structuring, and workflow changes.
• Design and implement improvements across onboarding, renewals, escalations, compliance, and service delivery.
• Identify automation and data-flow opportunities across Gainsight, Workato, Zendesk, Salesforce, DealHub CPQ, Zapier, and comparable tools.
• Build AI agents, prompts, and advanced workflows while contributing to forecasting, capacity planning, and broader Revenue Operations projects.

Requirements

• 8+ years of related experience, including 5+ years in Revenue Operations, Sales Operations, or Business Operations.
• Experience supporting Customer Success and onboarding-related functions across multiple stakeholders.
• Strong SQL, spreadsheet modeling, and BI skills with the ability to present actionable narratives to leadership.
• Hands-on experience with Gainsight, Salesforce, Workato, Glean, Zapier, or comparable operations and automation platforms.
• Experience creating AI agents, prompts, or advanced workflows with Claude, Glean, or similar enterprise AI solutions.
• Strong stakeholder management, strategic partnership, and framework-building skills; SaaS or subscription business experience is preferred.

Nice to have

• Experience scaling an operations function through multiple growth stages.
• Exposure to capacity and forecasting models, including staffing ratios, book-of-business sizing, and case-volume analysis.

Culture & Benefits

• Hybrid workplace with regular in-office collaboration.
• Competitive salary, equity, and a target performance bonus.
• Matching RRSP, extended benefits, life insurance, AD&D, LTD, and an Employee Assistance Program.
• Maternity, paternity, fertility treatment benefits, and 15 days of PTO.
• Subsidized lunches, office refreshments, and phone/internet allowance.
• Company-wide social events and employee resource groups supporting an inclusive culture.