5 дней назад
CX Documentation and Translation Executive (German & English)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
CX Documentation and Translation Executive (German & English) (CX documentation/localization): Managing and updating customer experience documentation and translations for call centers and digital channels with an accent on content accuracy, localization quality, and AI-assisted proofreading. Focus on coordinating multilingual content, maintaining translation resources, and improving knowledge systems across CX, Product, and Training.
Location: Barcelona, Spain; hybrid work model. Temporary 6-month assignment.
Company
is a travel subscription platform operating multiple travel brands and an AI-powered personalization platform.
What you will do
- Create, maintain, and update CX documentation and internal communications for call centers.
- Coordinate translations across customer experience, product, training, and other business functions.
- Proofread human- and AI-generated translations for accuracy, cultural relevance, brand voice, and consistency.
- Manage glossaries, translation memories, and style guides.
- Work with stakeholders to align priorities and ensure timely delivery.
- Conduct quality reviews and drive continuous improvement of documentation and translation workflows.
Requirements
- At least two years of experience in documentation and translation.
- Certified German translator with fluent English at C2 level and a professional translation qualification such as EMT, CIOL, or SFT.
- Experience with CMS and AI tools, including DeepL and GPT assistants.
- Experience with localization tools such as SDL Trados and Lokalise.
- Experience with content and knowledge systems such as Confluence, SharePoint, Zendesk Guide, or Guru.
- Strong writing, editing, communication, collaboration, and project coordination skills.
Nice to have
- Experience with Gemini and other applied AI tools.
- Curiosity about experimenting with emerging AI-driven workflow solutions.
- Experience using AI to improve productivity and solve content-related problems.
Culture & Benefits
- Hybrid home-office model focused on outcomes and flexibility.
- Flexible benefits, performance-based bonuses, birthday leave, discounts, and partnerships.
- Relocation support and premium role-based equipment.
- Agile, diverse, open-minded environment with learning, growth, and recognition.
- Company events, communities, sports activities, free fruit, coffee, and tea at the offices.
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