Benefitfocus Technical Lead (SaaS)

Location: Charleston, South Carolina, United States. The role allows 100% remote work from home or hybrid work from a major company office.

Annual base salary: $75,000–$85,000.

Company

A provider of cloud-based benefits software and services supporting consumers, employers, insurance carriers, and brokers.

What you will do

• Lead end-to-end delivery of technical solutions and services for assigned client accounts.
• Act as the primary technical subject matter expert and understand client objectives and business challenges.
• Oversee service delivery against contractual commitments, SLAs, OLAs, response times, resolution times, and quality metrics.
• Coordinate internal teams and external vendor partners to deliver high-quality services on schedule.
• Identify, escalate, and resolve service delivery issues and risks while maintaining best practices and operational standards.
• Lead continuous improvement initiatives and provide guidance, training, and support to team members.

Requirements

• High school diploma or GED required; a bachelor's degree is preferred. Two years of experience with a high school diploma or GED may substitute for a bachelor's degree.
• 3–5 years of experience in service delivery, account management, technical customer support, or a related client-facing role.
• Experience leading service delivery teams or coordinating technical service delivery efforts.
• Strong problem-solving, analytical, communication, collaboration, and interpersonal skills.
• Ability to manage multiple priorities and work effectively with internal and external stakeholders.

Nice to have

• Experience with benefits administration platforms, SaaS solutions, or technology-enabled service environments.
• Experience supporting complex client implementations, integrations, or ongoing service delivery engagements.
• Knowledge of service management best practices and performance measurement methodologies.

Culture & Benefits

• Purpose-driven environment focused on improving access to financial opportunities.
• Health, dental, vision, and life insurance plans.
• 401(k) plan with company matching contributions of up to 6% and an employer-paid cash balance retirement plan.
• 20 days of paid time off, nine company holidays, and a flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.