Customer Onboarding Analyst (Tech)

Location: Madrid, Spain

Company

hirify.global provides a technology platform that helps customers manage communication channels and customer interactions.

What you will do

• Guide customers through onboarding, from platform access and configuration to training, activation, and adoption.
• Align customer goals with platform usage and manage onboarding timelines, milestones, and customer portfolios.
• Coordinate with internal teams to identify and remove blockers and ensure clear project handoffs.
• Activate communication channels, create customer-facing materials, and deliver platform training.
• Map workflows and pain points, improve processes and documentation, and lead initiatives to enhance customer experience.
• Collect customer feedback, represent customer needs internally, and communicate technical or relationship challenges.

Requirements

• Fluent English or Spanish required for customer calls.
• Proven customer onboarding experience in a technology company.
• Knowledge of onboarding and Customer Success metrics, with experience using HubSpot and Power BI.
• Experience in project management, crisis management, and negotiation.
• Strong communication skills, including the ability to explain complex technical concepts to non-technical audiences.
• Data-driven decision-making, strong prioritization, creative problem-solving, proactivity, ownership, and the ability to learn new technologies quickly.

Nice to have

• Experience using the hirify.global platform through projects, certifications, or courses.
• Experience with agile project management methodologies.

Culture & Benefits

• Inclusive environment with all positions open to people with disabilities.
• Cross-functional collaboration focused on customer adoption and satisfaction.