Customer Care Officer (Fintech)

TL;DR

Customer Care Officer (Fintech): Providing high-quality support to Spanish-market customers via email, chat, and phone with an accent on empathy, efficiency, and product knowledge. Focus on resolving complex inquiries, surfacing customer insights to drive product improvements, and maintaining high satisfaction standards in a fast-paced, AI-integrated environment.

Location: Must be based in or able to work from Barcelona, Spain (Hybrid: 3 days in office / 2 days remote).

Company

hirify.global is a leading European finance workspace for SMEs and freelancers, providing banking and financial tools to over 600,000 customers.

What you will do

• Deliver fast, high-quality support to Spanish customers via email, chat, and phone.
• Act as the voice of the customer by surfacing insights and flagging root causes for product improvements.
• Contribute to monthly process improvements through PDCA cycles.
• Maintain high performance metrics including response times and quality scores.
• Collaborate with the team to identify anomalies and optimize problem-solving methods.
• Experiment with AI-forward tools to enhance support efficiency.

Requirements

• Minimum 1 year of experience in a customer-facing role (hospitality, retail, or similar backgrounds welcome).
• Spanish: C2 proficiency required.
• English: C1 proficiency required.
• Availability to work weekends as part of the role.
• Comfortable using ticketing systems and quick to learn new software tools.
• Strong empathy and ability to adapt communication tone to customer needs.

Culture & Benefits

• International and multicultural environment with offices across Europe.
• Access to advanced AI-forward tooling (Dust, Claude, internal assistants).
• Supportive team culture focused on coaching and knowledge sharing.
• Hybrid work policy with flexibility.
• Opportunity to build a foundation in the fintech industry.

Hiring process

• The hiring process typically lasts 20 working days.