Account Manager, SMB

Location: Portland, OR or Seattle, WA; hybrid flexibility with regular travel as needed for in-person collaboration, training, offsites, and team events.

Salary: $26.08–$38.40 USD per hour; additional compensation may include sales commission.

Company

hirify.global operates a delivery platform connecting restaurants, merchants, and customers.

What you will do

• Manage approximately 75 SMB restaurant accounts and build long-term merchant relationships.
• Conduct high-volume outbound calls and email outreach, prioritizing accounts based on performance and opportunity.
• Advise restaurant owners on pricing, promotions, listings, DashPass, Ads, and other product adoption opportunities.
• Set goals and KPIs, monitor revenue and operational performance, and communicate progress with merchants.
• Deliver quarterly business reviews, identify growth opportunities, support new store expansions, and reduce churn.
• Collaborate with internal growth teams while refining outreach strategies and talk tracks.

Requirements

• 2+ years of experience in client-facing sales, outbound sales, account management, or a related business operations environment.
• Experience owning a book of accounts and being accountable for retention, growth, customer satisfaction, and product adoption.
• Experience working toward activity and outcome targets, including outbound dials, talk time, meetings, revenue, and retention.
• Experience with Salesforce or a similar CRM.
• Intermediate to proficient skills with Google Sheets or Microsoft Excel, including maintaining complex spreadsheets.
• Strong customer empathy, goal orientation, persistence, and AI fluency or eagerness to develop it.

Culture & Benefits

• Data-driven, collaborative environment focused on supporting small business success.
• Flexible balance of remote and in-office work with travel for business-related collaboration.
• 401(k) with employer matching, medical, dental, and vision benefits.
• Paid parental leave, paid time off, paid sick leave, paid holidays, disability and life insurance.
• Wellness, commuter, family-forming assistance, and mental health benefits.