Inside Sales (Medical Devices)

Location: Remote from Switzerland, with occasional regional travel for meetings, training, conferences, and customer events.

Company

hirify.global develops and sells insulin pump systems and related services, including the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology.

What you will do

• Manage customer renewal activities, retention targets, contract documentation, quotations, and sales reporting.
• Engage customers and healthcare professionals to support renewals, product upgrades, satisfaction, and adoption of Tandem solutions.
• Partner with Field Sales Representatives on account strategies, territory planning, campaigns, and growth opportunities.
• Handle inbound and outbound communications, qualification activities, CRM updates, and administrative sales processes.
• Coordinate product training for patients, customers, and healthcare professionals, including endocrinologists and diabetes care specialists.
• Collaborate with Customer Support, Clinical, and Medical Affairs teams while escalating service concerns and ensuring regulatory compliance.

Requirements

• At least 3 years of experience in inside sales, customer success, account management, renewals, or sales support.
• Experience supporting field sales teams and managing customer retention, contract renewals, or account growth.
• Experience with CRM systems, Microsoft Office, Teams, and digital collaboration tools.
• Fluent German, English, and French required.
• Bachelor's degree or equivalent experience in Business, Healthcare, Life Sciences, or a related field.
• Must be based in Switzerland, work from a home office, travel in the region occasionally, and hold a valid driver's license, required auto insurance, and a good driving record.

Nice to have

• Experience in healthcare, medical devices, pharmaceuticals, or another regulated industry.
• Experience supporting healthcare professionals or complex stakeholder environments.
• Italian language skills and additional sales, customer service, or account management training.

Culture & Benefits

• People-first workplace focused on innovation, inclusion, and customer impact.
• Culture that celebrates achievements, personal growth, collaboration, and well-being.
• Opportunities to participate in sales meetings, training programs, conventions, trade shows, and company events.
• Inclusive equal opportunity environment where selection is based on individual merit.