Customer Engagement Associate

TL;DR

Customer Engagement Associate (SMB/e-commerce): Building and maintaining relationships with small and medium-sized business users to drive product adoption, account growth, and renewals with an accent on onboarding, customer retention, and cross-functional collaboration. Focus on identifying expansion opportunities, translating user needs into product feedback, and using data to improve customer outcomes.

Location: Remote, Florida, United States; no travel required.

Company

hirify.global provides software and digital twin solutions that help infrastructure professionals design, build, and operate transportation, water, energy, and other infrastructure.

What you will do

• Drive growth across the SMB and e-commerce customer base from onboarding through adoption, expansion, and renewal.
• Build long-term relationships with users and serve as a primary point of contact.
• Organize onboarding sessions, prepare follow-up communications, and manage ongoing user interactions.
• Identify account growth opportunities within the existing customer base.
• Collaborate with Product Sales, Customer Success, Product, and Marketing teams to improve user outcomes and advocacy.
• Educate users and apply customer feedback and data to propose solutions.

Requirements

• At least 1 year of experience in customer success, account management, or sales.
• Strong active listening, written communication, presentation, and problem-solving skills.
• Ability to prioritize work in a fast-paced environment while maintaining quality.
• Ability to work independently and collaboratively with a results-oriented mindset.
• Ability to communicate with users and prospects by phone and email.
• Willingness to work remotely from Florida, United States; travel is not required.

Nice to have

• Knowledge of Power BI or Salesforce.

Culture & Benefits

• Collaborative, inclusive culture focused on belonging and colleague wellbeing.
• Salary and benefits package.
• Opportunities for continuous learning and career development.
• Work with software supporting more sustainable, connected, and resilient infrastructure.